At eBrooches.com, we strive to provide a seamless shopping experience for our valued customers. Below, you will find detailed information about our shipping and returns policies.
Shipping
Processing Time
- Order Processing: Orders are typically processed within 1-2 business days.
- Custom Orders: Custom-made brooches may require additional processing time, which will be communicated at the time of purchase.
Shipping Methods and Costs
- Standard Shipping: The estimated delivery time is 5-7 business days. Shipping costs are calculated based on the destination and weight of the order.
- Expedited Shipping: Estimated delivery within 2-3 business days. Additional charges apply.
- International Shipping: Estimated delivery within 7-14 business days. Shipping costs and delivery times vary by destination.
Shipping Destinations
- We ship worldwide. However, delivery to certain remote areas may require additional time.
Order Tracking
Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order on our carrier’s website.
Customs and Duties
- International orders may be subject to customs fees, duties, and taxes, which are the customer’s responsibility.
- We have no control over these charges and cannot predict their amount.
Returns
Return Policy
We want you to be delighted with your purchase. If you are not happy with your item, you may return it under the following conditions:
- Return Window: Items must be returned within 30 days of receipt.
- Condition: Items must be in their original condition and packaging, unworn, and with all tags attached.
- Non-Returnable Items: Custom-made brooches and final sale items are not eligible for returns.
Return Process
- Initiate Return: To initiate a return, contact our customer service team at [Customer Service Email]. Please provide your order number and reason for Return.
- Return Authorization: Once your Return is authorized, you will receive instructions on how to send your item back to us.
- Shipping Costs: Return shipping costs are the customer’s responsibility unless the item is defective or incorrect.
- Inspection: Upon receipt of the returned item, we will ensure it meets our return criteria.
- Refund: If the item is approved, a refund will be issued to your original payment method. Please allow 5-7 business days for the refund to appear in your account.
Exchanges
- We do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired item.
Damaged or Defective Items
If you receive a damaged or defective item, please get in touch with us immediately at [Customer Service Email]. Provide your order number and a detailed description of the issue, and we will work to resolve the problem as quickly as possible.
Contact Us
If you have any questions about our shipping and returns policies, please get in touch with us at:
Thank you for shopping at eBrooches.com. We appreciate your business and are here to assist you with any concerns or questions.
**Last Updated: September 09, 2024